JOB DESCRIPTION: Rika Group UK LLC is looking for FARSI/PERSIAN speaking and writing customer support agents to start work immediately. The role will be heavily based around IT. The candidate should be a flexible and tech-savvy person, with strong computer and Internet research skills. He/ she should have excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, outside clients and vendors. Sensitivity to confidential matters is required.
- Use ticketing systems to respond to users, organise the timing and handling of users requests and
respond to emails from users
- Good telephone manners
- maintain professional customer service to clients.
- ensuring that the online user experience is at a high standard at all times - consistently exceed users' needs
- keeping updated on relevant sporting matters and rules
- Excellent written and verbal communication skills in either English and Farsi OR Armenian and Farsi languages. Fluency in farsi (both written and spoken) is a necessity
- Proficiency in using computers is a must
- Focused, determined and solution-orientated work ethic
- Excellent attention to detail and ability to understand complex processes
- To remain driven, able to rise to a challenge and focus on delivery
- Comfortable working in a fast-paced environment
- Flexible attitude and positive approach to change
- Self-motivated, energetic and dedicated
- Educated to degree level or equivalent vocational training/experience is desirable
APPLICATION PROCEDURES: All interested candidates are kindly requested to submit their CVs to: firstname.lastname@example.org or call +374 55719720.
Please indicate the title of the position "CustomerAgent" in the subject line of your e-mail. Only shortlisted candidates will be contacted for an interview.
APPLICATION DEADLINE: OPEN
ABOUT COMPANY: Rika Group UK LLCis a newly established company in Armenia with focus on IT, technical support and development sector. The main areas of focus for Rika Group UK LLC include customer support, technical support, front/backend development, hosting and DNS management and also graphical design. We are internationally linked to several other organisations all of whom are rapidly growing and require our support in order to achieve and management this growth. The forecasted growth of Rika Group UK LLC will be prompt and we hope to employ many dedicated and loyal employees who will grow alongside our organisation